World's #1 Company for Original Stock Certificates & Old Stock Research Services - Rated A+ by Better Business Bureau

  Stock Research Service Since 1880
  On the Internet Since 1996  
    

Free General Motors Corporation
(pre Bankruptcy)
with all Orders Plus
Free Kingdom of Greece Bond 1898
with all Orders over $200

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Customer Care


Home > Frequently Asked Questions

Customer Care


We want you to feel confident about shopping in our Internet store. Below is a list of Frequently Asked Questions (FAQs), as well as detailed information about our policies.

If you have further questions about our store policies or suggestions for improving your shopping experience, we encourage you to send us your comments at . We will respond to your message as promptly as possible. You may also call our customer service representatives 24 hours a day, 7 days a week, toll free at 888-STOCKS6 (1-888-786-2576) or direct at 703-579-4209.


Answers to FAQ's

How long has Scripophily.com been in business and on the Internet?
We have been in buying and selling Scripophily since 1990 and on the Internet since 1996.  We have seen many start up and old traditional catalog companies come and go on the internet.  Many of them had high aspirations, but were unable to adapt to the changing and competitive environment
.      We pride ourselves on our ability to be competitive and provide quality customer service.  We are able to do this by keeping our overhead costs down (including office space) and by designing all of our websites and automated systems with in-house expertise.  Please see our About Us section to find out more about our company's history.

Are the certificates you sell Authentic?
To the best of our knowledge, everything we sell is authentic.  Although we have seen other companies (catalog and internet) sell reproductions, we do not sell reproductions.  If an item is ever found not to be an original, we offer a lifetime money back guarantee.  We have sold over 10,000 certificates over the past several years, and have never had one returned due to authenticity.  

If the certificates you sell are authentic, how can you sell multiple copies?
When we have multiple certificates of the same company, each certificate is uniquely identified on its face by having a different serial number.  This is similar to how money is printed.

Why don't you offer a paper catalog of your selections?
We don't offer a paper catalog because our inventory is constantly changing and we believe our website is a more accurate representation of our inventory on hand.  Those companies who have issued fixed price catalogs incur much higher operating costs which is reflected in their products' pricing.  Furthermore, catalogs have a limited shelf life and become outdated very quickly.


How do I place an order?
Browse our store and as you decide which items you'd like to order, add them to your shopping cart.  When you're finished shopping, just click the Proceed to Checkout arrow, provide the information requested (shipping, credit card, etc.), and submit your order. If you have questions, you may speak with one of our customer service representatives 24 hours a day, 7 days a week, toll-free at 1-888-STOCKS6 OR 1-888-786-2576.  If you would rather pay by check or money order, simply send a copy or description of the item you would like to purchase along with your payment to:

Scripophily.com
Attn: Mail Order Department
P.O. Box 223795
Chantilly, Virginia
20153

How Do I See what is in my Shopping Cart?
Click the navigation bar on the left side where it says " Show my shopping Card Contents".
The shopping card can be updated at any time prior to checkout to reflect any changes.

Who do I call if I want to talk to a person and what are your hours?
If you have any questions, feel free to call us anytime.  We don't just work 9 to 5 at Scripophily.com.

1-703-787-3552 Direct
1-888-STOCKS6 Toll Free
1-888-786-2576 Toll Free
1-703-995-4422 Fax

Email - Scripophily@yahoo.com


What is the Scripophily.com No Hassle Guaranteed?
You can Buy with confidence at Scripophily.com -  We offer a Lifetime Guarantee that every item we sell to be authentic.  If you have changed your mind regarding your purchase for any reason, feel free to return your item within 15 days after receiving it for a full refund. All we ask is that you return the item in the same condition you received it.

Will I receive the same item shown in the image on your site?
If the item is a one of a kind, you will naturally get the item shown.  If we have more than one example of the item listed, we will provide you the same type of item in all respects such as dates, color, style, signatures, etc.  As indicated in our guarantee, if you are unhappy for any reason or you simply change your mind, feel free to return the item.  If you're not satisfied, we're not satisfied.


Are all Items shown on your site on hand?
Unlike some other companies we have seen on the net and producers of paper catalogs,  all items are on hand unless they have recently been sold.  We have over 15,500 items in inventory and make every effort to keep our online inventory as current as possible.   We sometimes have sold items and are in the process of removing them from our website which can take up to 24 hours.  In addition, we have some items on consignment which may be taken off the market at the consignor's request.  We reserve the right, at our sole discretion, not to do business with people we find offensive. If we have an item listed on our site that your ordered, and we don't have it on hand, please call 703-787-3552 or 1-888- STOCKS6 and ask for our CEO, Bob Kerstein. 


How do I return an item?

Scripophily.com wants you to be completely satisfied with your purchase. If, for any reason, you are unhappy with your purchase or there is a problem, please send the item back in a protective envelop similar to how you received the item to:

Scripophily.com
Attn: Customer Care Department
P.O. Box 223795
Chantilly, Virginia
20153

We'll process your return as soon as we receive the item and either replace it or give you a refund based upon your instructions.


How do I check on the status of my order?
Scripophily.com endeavors to ship your order as quickly as possible. Normally, orders are shipped within 1 to 3 days.  Should you have any questions regarding the status of your order, please call a customer service representative toll-free at 1-888-STOCKS6 (1-888-786-2576)   or direct at 703-579-4209. You will also receive a confirming email at the time of your order.





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See Stock Certificate Expert Bob Kerstein, CEO Scripophily.com
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WASHINGTON, DC / NEW YORK - Scripophily.com / Old Company Stock and Bond Research Service owns and operates the Old Stock & Bond Research Archives from Herzog & Co., Inc (formally RM Smythe research) which was acquired from John Herzog, founder of the Museum of American Finance and past Chairman of RM Smythe & Co. This acquisition included all RM Smythe Research archives, publishing rights and copyrights on obsolete research reference material published by the Marvyn Scudders Manuals, the Robert D. Fisher Manuals, and the Herzog & Co., Inc. obsolete research services.  The old stock research services have been performed continuously since 1880. 

Scripophily.com / Old Company Research Service was founded by Internet Pioneer, Bob Kerstein, CPA who is a member of the American Institute of Certified Public Accountants, Chartered Global Management Accountants,  California Society of Certified Public Accountants, and the Virginia Society of Certified Public Accountants.  We have been collecting and selling old stock and bond certificates since 1990. Scripophily.com started operating on the Internet in January 1996 with the goal to promote the history of old companies and help educate everyone about the wonderful hobby of collecting stock and bond certificates called Scripophily. 

We will always maintain our founding commitment to customer satisfaction and the delivery of an educational product with an enjoyable shopping experience.  Please let us know how we may be of service to you.



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Note:
All Old Stock and Bond Certificates are actual authentic certificates and are sold only as collectibles. We do not sell reproductions and offer a lifetime guarantee to the authenticity of everything we sell.

All Rights Reserved. © 1996 - 2014 Scripophily.com ©, Scripophily.net (tm), Wall Street History - Lost and Found (sm), Bob.com ©, ConfederateBonds.com, CSABonds.com, SavingsBonds.pro (United States Savings Bonds), StockLedger.com, Retro Stocks (tm), Old Company Research (tm), Occupy Wall Space (tm), RM Smythe Stock Research, Stock Research Professional, Business Hall of Fame (tm), Old Stock Certificate Research, Old Stock Exchange ©, Gift of History (sm), Liberty Loans, Liberty Bonds, LibertyBonds.com,
Marvyn Scudders Manuals, Robert D. Fisher Manuals,  Scripophily Exchange (tm),  EBITDA.com., PSTA - Professional Scripophily Traders Association, Stock Research Service, OldCompany.com, StockCalendar.com, PSTA.COM, Bob Kerstein, CPA, CGMA - The Old Stock Detective © and Encyberpedia ©. You may link to the site, but please do not copy any images or information without our expressed written permission.  If you are publishing a book for educational purposes or with the press, please contact us directly at 703-787-3552 for use of our content.
 

Scripophily.com is a name you can TRUST!
American Institute of
Certified Public Accountants

Scripophily.com is a name you can TRUST!
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Bob Kerstein, Member
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  Scripophily.com is a name you can TRUST!
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