We want you to feel confident about shopping in
our Internet store. Below is a list of Frequently Asked Questions (FAQs),
as well as detailed information about our policies.
If you have further questions about our store policies or suggestions
for improving your shopping experience, we encourage you to send us your
comments at firstname.lastname@example.org.
We will respond to your message as promptly as possible. You may also
call our customer service representatives 24 hours a day, 7 days a week,
toll free at 888-STOCKS6 (1-888-786-2576) or direct at 703-579-4209.
Answers to FAQ's
How long has
Scripophily.com been in business and on the Internet?
We have been in buying and selling Scripophily since 1990 and on the
Internet since 1996. We have seen many start up and old
traditional catalog companies come and go on the internet. Many of
them had high aspirations, but were unable to adapt to the changing and competitive environment.
We pride ourselves on our ability to be competitive and provide quality
customer service. We are able to do this by keeping our overhead
costs down (including office space) and by designing all of our websites
and automated systems with in-house expertise. Please
see our About Us
section to find out more about our company's history.
Are the certificates
you sell Authentic?
To the best of our knowledge,
everything we sell is authentic. Although we have seen other
companies (catalog and internet) sell reproductions, we
do not sell reproductions. If an item is ever found not to
be an original, we offer a lifetime money back guarantee. We have
sold over 10,000 certificates over the past several years, and have
never had one returned due to authenticity.
certificates you sell are authentic, how can you sell multiple copies?
When we have multiple certificates of the same company, each certificate
is uniquely identified on its face by having a different serial
number. This is similar to how money is printed.
don't you offer a paper catalog of your selections?
We don't offer a paper catalog because our inventory is constantly
changing and we believe our website is a more accurate representation of
our inventory on hand. Those companies who have issued fixed price
catalogs incur much higher operating costs which is reflected in their
products' pricing. Furthermore, catalogs have a limited shelf life
and become outdated very quickly.
How do I place an order?
Browse our store and as you decide which items you'd like to order, add
them to your shopping cart. When you're finished shopping, just
click the Proceed to Checkout arrow, provide the information requested
(shipping, credit card, etc.), and submit your order. If you have
questions, you may speak with one of our customer service
representatives 24 hours a day, 7 days a week, toll-free at 1-888-STOCKS6
OR 1-888-786-2576. If you would rather pay by check or money
order, simply send a copy or description of the item you would like to
purchase along with your payment to:
Attn: Mail Order Department
P.O. Box 223795
How Do I See what
is in my Shopping Cart?
Click the navigation bar on the left side where it says " Show my shopping
The shopping card can be updated at any time prior to checkout to
reflect any changes.
Who do I call if I
want to talk to a person and what are your hours?
If you have any questions, feel free to call us anytime. We don't
just work 9 to 5 at Scripophily.com.
1-888-STOCKS6 Toll Free
1-888-786-2576 Toll Free
Email - Scripophily@yahoo.com
What is the Scripophily.com No Hassle Guaranteed?
You can Buy with confidence at Scripophily.com - We offer a
Lifetime Guarantee that every item we sell to be authentic. If you
have changed your mind regarding your purchase for any reason, feel free
to return your item within 15 days after receiving it for a full refund.
All we ask is that you return the item in the same condition you
Will I receive the
same item shown in the image on your site?
If the item is a one of a kind, you will naturally get the item
shown. If we have more than one example of the item listed, we
will provide you the same type of item in all respects such as dates,
color, style, signatures, etc. As indicated in our guarantee, if
you are unhappy for any reason or you simply change your mind, feel free
to return the item. If you're not satisfied, we're not satisfied.
Are all Items shown on your site on hand?
Unlike some other companies we have seen on the net and producers of
paper catalogs, all items are on hand unless they have recently
been sold. We have over 15,500 items in inventory and make every
effort to keep our online inventory as current as possible.
We sometimes have sold items and are in the process of removing them
from our website which can take up to 24 hours. In addition, we
have some items on consignment which may be taken off the market at the
consignor's request. We reserve the right, at our sole discretion, not to do business with people we find offensive. If we have an item listed on our site that your ordered, and we don't
have it on hand, please call 703-787-3552 or 1-888- STOCKS6 and ask for
our CEO, Bob Kerstein.
How do I return an item?
Scripophily.com wants you to be completely satisfied with your purchase.
If, for any reason, you are unhappy with your purchase or there is a
problem, please send the item back in a protective envelop similar to
how you received the item to:
Attn: Customer Care Department
P.O. Box 223795
We'll process your return as soon as we receive the item and either
replace it or give you a refund based upon your instructions.
How do I check on the status of my order?
Scripophily.com endeavors to ship your order as quickly as possible.
Normally, orders are shipped within 1 to 3 days. Should you have
any questions regarding the status of your order, please call a customer
service representative toll-free at 1-888-STOCKS6 (1-888-786-2576) or direct at 703-579-4209.
You will also receive a confirming email at the time of your order.